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All faults or requests for a service visit must be sent in writing. You can either fax us on 01942 269 676 or e-mail us at service@atgaccess.com.
Filling in and faxing back either the manual bollard or automatic bollard service request form will assist us in providing the best response.
It is very important when reporting a fault to provide as much information about the site and the problem as possible, this is both to allow us to best diagnose the problem and to possibly save you time and money, for example, sending us digital photographs of the
fault may allow us to send you parts via courier which you can install yourself, this will alleviate the need for a service call and therefore save you the engineers call-out and labour charge.
As a minimum you should try to provide us with:
Your name
Your company name
Your ATG Access ™ customer reference
Contact details
Site location
Project number (if applicable)
Key number (if applicable)
As much information about the fault as possible
We will also need an order number to be able to invoice for work carried out.
Once we have all the information necessary we will allocate you a time and date slot and contact you to confirm the details.
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