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Service contracts are available with various levels of cover from fully comprehensive parts and labout deals through to guaranteed call out times. There is a level of cover to suit your budget and your operational requirements.
Automatic System Contracts
With our standard contracts there are 4 levels of cover available:
Platinum Cover:
Includes the option of guaranteed call out response, Next or Second Working Day.
All parts and labour costs for routine services and repairs are included.
Two preventative maintenance visits per annum included.
10% discount on all chargeable parts.
Gold Cover:
Includes the option of guaranteed call out response, Next or Second Working Day.
All parts costs for routine services and repairs are included.
Labour & callouts will be chargeable.
Two preventative maintenance visits per annum included.
10% discount on all chargeable parts.
Silver Cover:
Guaranteed call out response, either Next or Second Working Day.
All parts, labour & callouts will be chargeable.
Two preventative maintenance visits per annum included.
10% discount on all chargeable parts.
Bronze Cover:
Guaranteed call out response within four working days.
All parts, labour & callouts will be chargeable.
Two preventative maintenance visits per annum included.
Priority over non contract customers.
We are able to amend contracts to offer you a specific, tailor made, solution to your operational requirements.
Manual System Contracts
We do not offer contracts for manuals products as standard, our service department responds to call outs for manual posts based on logistical requirements which takes into account the geographical location of calls, the urgency of the problem and the status of the product warranty.
It is possible under certain circumstances to guarantee a next working day call out on payment of a call out premium.
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