Services
Pre Install
Free consultation
Contact us today and we will be pleased to give you a free, no-obligation site survey and quotation. We will guide you through our comprehensive portfolio of products and offer ideas on how to use them to create the right scheme for you.
Engineering
Engineering provide the backbone to the company’s culture. With a wide range of standard products with commonality designed across the range provides flexibility for today’s solution to be changed for tomorrows needs. This modular approach to design in turn brings efficiency to our manufacture allowing us to maximise our cost base providing price competitive products to our customers.
When the solution cannot be solved with our standard products engineering can bespoke design to the exact customer specification differentiating ATG Access from the competition.
Using the latest software innovation and 3D modelling this flexible approach to solution providing has allowed ATG Access to become focussed on being a market led company and not product led gaining the company recognition throughout the world where quality is often more important than cost.
After Sale
Project Planning
We can provide full turnkey project management and take your project from greenfield site to completion or we can contribute to the civil installation and commissioning of the bollard part of your project or act as consultants throughout the project life or even give one off advice to kick off your works.
Our project managers provide the link between ATG Access and our clients and are there to:
- Provide a single point of contact for client
- Offer experience & technical advice on how best to meet your expectations
- Ensure work is completed to agreed programme and standards
Our project team are your planning, organising and managing resource.
Installation
All our manually operated bollards and static bollards are designed to be easy to install by the end-user, you can view the installation instructions by clicking here, but we also offer a complete installation service if required, your sales advisor will quote you for installation costs if required.
Maintenance
We offer different levels of service contract to suit individual client requirements. The intention is to enable clients to manage the full costing for their bollard system over a given period of time.
We have a dedicated Service & Spares Department who are here to assist our clients with any problems that may arise, we have full stocks of all spare parts available for immediate overnight despatch from our head office and our service engineers, who are based around the UK , carry extensive stocks on their vehicles.
Click here for more information on our Service Department and on the procedure for reporting faults and booking routine or annual service visits.
Customer Care
If you've purchased bollards or street furniture before you may well be used to being left to fend for yourself following the installation of the equipment (or even before installation in some cases). This is not the case with ATG Access, we have a fully approved installer network and a complete service and maintenance team, both operating nationwide.
Our quality manager will regularly make spot checks on our installations to ensure we are maintaining high standards. And each and every customer is asked to fill in a questionnaire to let us know how we have performed throughout their transaction. All the questionnaires are read and the points raised are taken on-board if we feel they can improve the service we offer our clients.
We are constantly looking to improve our products and services, let us know what you think by filling in the appropriate customer evaluation questionnaire.
Automatic Bollard Customer Questionnaire
Manual Bollard Customer Questionnaire
Service Customer Questionnaire