Maintentance

As manufacturers we offer a full warranty as standard with options to upgrade the cover available or to extend the warranty period. Contract options include:

  • Planned maintenance visits throughout the year
  • Extension of the warranty period
  • As low as 4 hour response time
  • Inclusive parts and labour costs

We provide the option for full service support to our overseas clients by offering bespoke maintenance training courses for end users and providing telephone technical support.

Each of our agents is an approved installer and can also provide technical and maintenance back-up for their region. Our agents are highly skillled and highly trained and come complete with the ATG Access guarantee of quality.

  • 24/7 service support
  • Extended warranties
  • Planned preventative maintenance
  • Response based cover
  • Bespoke end user training

We have a dedicated Service & Spares Department who are here to assist you with any problems that may arise, we have stocks of spare parts available for immediate overnight despatch from our head office and our service engineers, who are based around the world, carry extensive stocks on their vehicles.

Our service engineers carry satellite navigation equipment and satellite tracking devices to enable us to pinpoint the nearest engineer and ensure they get there as speedily as possible. Once on site they utilise PDA technology to instantly communicate the nature of the problem with head office.

  • Fully kitted out van fleet
  • Satellite tracking & navigation
  • Computer diagnostic equipment
  • PDA network technology
  • Fully qualified engineers
  • Street works certified
  • CRB Security checked personnel
  • Branded Uniform and PPE

We offer different levels of service contract to suit individual client requirements and options range from Same Working Day Emergency Response to Same Working Week Call Out, contracts can be inclusive of parts and labour or can be purely in place to ensure a quick resolution to any problems. The intention is to enable clients to be able to project full costing for their bollard system over a given period of time.

Click here for more information on our Service Department and on the procedure for reporting faults and booking routine or annual service visits.